Terms of Service

1. Overview

This website is operated by BLUE STAR TRADING LIMITED. Throughout the site, the terms “we”, “us”, “our”, “Velox Sport” and “Velox” refer to BLUE STAR TRADING LIMITED.

Velox Sport operates this website, including all information, products, services, tools and other materials available through the website, subject to your acceptance of these Terms of Service.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and any policies referenced or linked on our website.

If you do not agree with these Terms of Service, please do not use our website or purchase products from us.

2. Changes to These Terms

We may update, modify or replace any part of these Terms of Service from time to time by posting an updated version on this page.

You are responsible for reviewing the most current version of these Terms of Service periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

3. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our products or website for any unlawful, unauthorized or prohibited purpose.

You must not use the website to violate any applicable laws or regulations, infringe intellectual property rights, distribute malicious software, or interfere with the operation or security of the website.

4. General Conditions

We reserve the right to refuse service, cancel orders, restrict quantities, or limit access to our website where reasonably necessary, including where we suspect fraudulent, abusive, unlawful or unauthorized activity.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, its content, products or services without our prior written permission.

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

5. Accuracy of Website Information

We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.

However, occasional typographical errors, inaccuracies or omissions may occur, including information relating to product descriptions, pricing, availability, promotions, shipping charges or estimated delivery times.

We reserve the right to correct errors, update information or cancel an order if information is found to be incorrect, including after an order has been submitted.

6. Products and Product Information

Velox Sport offers sports equipment and related products through this website, including tennis, padel and fitness products.

We make reasonable efforts to display product images, specifications, colors and descriptions as accurately as possible.

However, the appearance of product colors may vary depending on your device, display settings and other technical factors.

Product specifications, descriptions, availability and pricing may change from time to time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase where reasonably necessary.

7. Prices and Payments

Product prices displayed on our website are shown in the applicable currency indicated at checkout.

Prices may change without prior notice. Any applicable taxes, duties, customs charges or other fees will be handled according to the applicable order and destination requirements.

Payment must be successfully authorized before an order can be processed and shipped.

We use third-party payment service providers to process payments. Payment information is handled according to the applicable privacy policies and security practices of the relevant payment provider.

8. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed by us.

We reserve the right to refuse, cancel or limit an order for reasons including product availability, pricing errors, suspected fraud, unauthorized transactions, or other legitimate business reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method where applicable.

9. Billing and Customer Information

You agree to provide accurate, complete and current information when placing an order or contacting us.

This includes your name, billing address, shipping address, email address, telephone number and other information required to process your order.

You are responsible for keeping your information accurate so that we can process your order and contact you when necessary.

10. Shipping and Delivery

Orders are processed and shipped according to the shipping information provided on our website.

Estimated delivery times are provided for reference and may vary due to factors outside our reasonable control, including customs clearance, carrier delays, weather conditions, holidays and other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address.

For detailed information about processing times, delivery methods and shipping conditions, please refer to our Shipping & Delivery Policy.

11. Returns and Refunds

Returns, refunds, exchanges and order cancellations are handled in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy before purchasing if you have questions regarding return eligibility, return periods, refund processing times or return shipping costs.

12. Third-Party Services and Tools

Our website may use services, software, tools or integrations provided by third parties.

These services may include payment processing, analytics, shipping, customer support, fraud prevention, advertising or other technical services required to operate our online store.

Third-party services are provided and operated according to their respective terms and policies. Your use of third-party services may also be subject to those terms.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or operated by Velox Sport.

We are not responsible for the content, availability, accuracy, security or privacy practices of third-party websites.

You should review the applicable terms and privacy policies before using any third-party website or service.

14. User Comments and Submissions

If you submit reviews, comments, suggestions, photographs, feedback or other materials to us, you agree that the content must be lawful, accurate and must not infringe the rights of any third party.

You must not submit content that is unlawful, threatening, abusive, defamatory, obscene, misleading, fraudulent or contains malicious software.

We reserve the right to remove content that violates these Terms or applicable laws.

15. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store and protect personal information.

16. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To submit false, misleading or fraudulent information.
• To distribute viruses, malware or other harmful code.
• To interfere with the security or operation of the website.
• To collect personal information from other users without authorization.
• To engage in spam, phishing or other fraudulent activities.
• To scrape, crawl or reproduce website content without authorization.
• To interfere with or circumvent website security features.

We reserve the right to suspend or terminate access to our website where we reasonably believe that prohibited activity has occurred.

17. Intellectual Property

Unless otherwise stated, the content of this website, including trademarks, logos, product images, photographs, text, graphics, designs, layouts and other materials, is owned by or licensed to Velox Sport and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit or commercially exploit our content without prior written permission.

18. Disclaimer of Warranties

We make reasonable efforts to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, timely or error-free.

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Velox Sport shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot be limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BLUE STAR TRADING LIMITED, its officers, employees, contractors and service providers from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

22. Termination

We may suspend or terminate access to our website or services where reasonably necessary, including where a user violates these Terms or engages in unlawful, fraudulent or abusive activity.

Provisions that by their nature should survive termination, including intellectual property, liability, indemnification and governing law, will continue to apply after termination.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy and other policies referenced on our website, constitute the agreement governing your use of our website and purchase of our products.

If we do not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.

24. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or your use of the website shall be subject to the applicable jurisdiction permitted by Hong Kong law.