Shipping & Delivery

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays.

During major promotions, holidays, product launches, or periods of unusually high order volume, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations

We currently provide shipping services to eligible destinations available at checkout.

Shipping availability may vary depending on the destination, product type, local regulations, carrier availability, and other logistical conditions.

If shipping is available for your address, the available shipping method and applicable shipping cost will be displayed at checkout before you complete your purchase.

3. Shipping Costs

Shipping costs are calculated based on factors such as the delivery destination, shipping method, order details, package weight or dimensions, and applicable logistics conditions.

Unless otherwise stated on the product page or during checkout, applicable shipping charges are the responsibility of the customer.

Any applicable customs duties, import taxes, brokerage fees, or other destination-specific charges may be the responsibility of the customer where required by local law.

4. Estimated Delivery Time

Delivery time depends primarily on the distance between our fulfillment location and the destination address.

Shipments to destinations closer to our fulfillment facilities may arrive sooner, while shipments to more distant or remote destinations may require additional transit time.

The estimated transit time refers to the transportation period after the order has been processed and shipped. Customs clearance, local delivery procedures, public holidays, weather conditions, and other circumstances outside our reasonable control may extend the actual delivery time.

5. Shipping Method & Tracking

Depending on the destination and order, we may use different international or local delivery carriers.

When tracking information is available, it will be provided to the customer through the email address associated with the order.

Please use the tracking information provided by the carrier to monitor the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, street address, city, postal code, country, telephone number, and other required delivery information before completing your purchase.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order has been shipped. However, we cannot guarantee that an address change will be possible after the order has entered the shipping process.

7. Delivery Attempts & Failed Delivery

The carrier may make one or more delivery attempts depending on the destination and local delivery procedures.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect or incomplete, the package is refused, or the customer fails to collect the package within the carrier's required period, the shipment may be returned to the sender.

Additional shipping or reshipping costs may apply where a package is returned because of an incorrect address, refusal, failure to collect, or other circumstances attributable to the customer.

8. Customs, Duties & Import Charges

International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges vary by country and are generally determined by the applicable local authorities.

Unless otherwise stated during checkout, customs duties, import taxes, brokerage fees, or similar destination-specific charges are generally the responsibility of the customer.

9. Shipping Delays

Although we work with shipping carriers to provide reliable delivery, actual delivery times may be affected by circumstances outside our reasonable control.

Possible causes of shipping delays may include:

• Severe weather conditions
• Natural disasters
• Customs inspections or clearance delays
• Public holidays
• Carrier operational issues
• Transportation disruptions
• Incorrect or incomplete delivery information
• Unexpected international logistics conditions
• Other events beyond our reasonable control

In such circumstances, delivery may take longer than the estimated delivery time stated in this policy.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or damaged during transportation, please contact us as soon as possible.

We may request your order number, tracking information, photographs, delivery records, or other relevant information so that we can work with the carrier to investigate the issue.

If a package is confirmed to have been lost or damaged during transportation, we will work with the customer and the carrier to determine an appropriate resolution in accordance with applicable laws and the circumstances of the shipment.

11. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records the package as delivered to the shipping address provided with the order.

If you believe your package was marked as delivered but you have not received it, please first check with household members, building reception, neighbors, or the local carrier where appropriate.

If the package still cannot be located, please contact us so that we can assist with the available carrier investigation process.