Privacy Policy

1. Introduction

This Privacy Policy applies to the website velox-sport.com and the services provided through the website.

The website is operated by Dongguan Velox Sport Technology Co., Ltd., doing business under the Velox Sport brand.

Throughout this Privacy Policy, the terms “Velox Sport”, “Velox”, “we”, “us” and “our” refer to Dongguan Velox Sport Technology Co., Ltd.,

By using our website, placing an order, contacting us, or otherwise interacting with our services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

2. Personal Information We Collect

When you visit our website, place an order, or contact our customer service team, we may collect certain information that can identify or relate to you.

2.1 Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Language preferences
• Pages and products viewed
• Search terms and interactions with our website
• Cookies and similar technologies

This information helps us operate, secure, maintain and improve our website and understand how visitors use our services.

2.2 Order and Transaction Information

When you place an order through our website, we may collect information necessary to process and fulfill your purchase, including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order number
• Products purchased
• Transaction and payment status
• Information required to process your order

Payment information is processed through our payment service providers. We do not intentionally store complete payment card information on our own systems.

2.3 Customer Support Information

If you contact us regarding an order, return, refund, warranty, product support or other inquiry, we may collect information necessary to respond to your request.

This may include:

• Your name
• Email address
• Order number
• Shipping or billing information
• Telephone number
• Information contained in your communication with us
• Photos or videos you voluntarily provide for product support

3. How We Use Your Personal Information

We may use personal information for the following purposes:

• Process and fulfill your orders.
• Process payments and prevent fraudulent transactions.
• Arrange shipping and delivery.
• Provide order confirmations and updates.
• Respond to customer service requests.
• Process returns, refunds and exchanges.
• Provide product support and warranty assistance.
• Maintain and improve our website and services.
• Analyze website performance and visitor behavior.
• Protect our website, customers and business against fraud or abuse.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications where permitted and where you have provided the required consent.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, process orders, manage products and provide certain website and checkout functions.

Information submitted through our website may be processed by Shopify in accordance with Shopify's applicable privacy policies.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Shopify Privacy Policy

5. Payment Processing

We may use third-party payment service providers to process payments securely.

Our payment processing may include LianLian Pay (连连支付) and other payment providers made available during checkout.

When you make a payment, certain information may be shared with the relevant payment provider as necessary to authorize, process, verify and secure the transaction.

Payment providers may process information in accordance with their own privacy policies and applicable laws.

6. Shipping and Delivery Providers

To fulfill your order, we may share necessary information with shipping carriers, logistics providers, warehouses, fulfillment partners or customs authorities.

Information shared may include your name, shipping address, telephone number, email address, order number and information necessary for delivery and customs processing.

We only provide information reasonably necessary for these fulfillment purposes.

7. Third-Party Service Providers

We may work with trusted third-party service providers that help us operate our website and business.

Depending on the services we use, these providers may include:

• E-commerce and website service providers
• Payment processors
• Shipping and logistics providers
• Website analytics providers
• Customer service and communication providers
• Fraud prevention and security providers
• Marketing service providers where applicable

These providers may only process personal information to the extent necessary to provide their services to us or as otherwise permitted or required by applicable law.

8. Analytics

We may use analytics technologies to understand how visitors interact with our website and to improve our products, services and online shopping experience.

Analytics information may include pages viewed, device information, approximate geographic information, traffic sources and website interactions.

Where required by applicable law, we will seek appropriate consent before using non-essential analytics or tracking technologies.

9. Marketing Communications

Where permitted by applicable law, we may send information about products, promotions, new releases or other Velox Sport updates if you have subscribed to receive such communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect transactional communications relating to your orders, payments, shipping, returns, refunds or customer service requests.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, improve performance, analyze traffic and support certain marketing activities.

Types of Cookies

• Essential Cookies: Required for core website and checkout functions.
• Functional Cookies: Used to remember certain preferences and settings.
• Analytics Cookies: Used to understand website usage and improve performance.
• Marketing Cookies: May be used to measure advertising effectiveness or provide relevant marketing where permitted by applicable law.

You can manage cookies through your browser settings. Depending on your location, you may also be provided with additional cookie consent or preference controls on our website.

11. When We Share Personal Information

We do not sell your personal information for monetary consideration as a standalone business activity.

We may disclose personal information when reasonably necessary to:

• Process and fulfill your orders.
• Process payments.
• Deliver products.
• Provide customer support.
• Operate and secure our website.
• Prevent fraud or unauthorized transactions.
• Comply with applicable laws and legal obligations.
• Protect our rights, property, customers and business.

12. International Data Transfers

Because we operate an international e-commerce business and use service providers located in different countries, your personal information may be processed or stored outside the country in which you live.

Depending on the service provider and the location of the customer, personal information may be transferred internationally for purposes including payment processing, order fulfillment, customer support, website operation and security.

Where applicable, we take reasonable steps to ensure that international transfers are handled in accordance with applicable data protection laws.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal obligations.

The specific retention period may depend on the type of information, the purpose for which it was collected and applicable legal requirements.

14. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Children's Privacy

Our website and services are not intentionally directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18 for the purpose of making purchases or creating accounts.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

16. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

EEA, UK and Other Applicable Data Protection Rights

Where applicable, these rights may include:

• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to request restriction of certain processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

17. How to Exercise Your Privacy Rights

To request access, correction, deletion or other privacy rights, please contact us using the email address below.

service@velox-sport.com

To help us protect your information, we may need to verify your identity before completing certain requests.

We will respond to valid requests within the time period required by applicable law.

18. Do Not Track

Some web browsers may provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track signals in all circumstances.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, applicable laws or regulatory requirements.

When we make changes, we will update the “Last Updated” date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.