Return & Refund Policy
We want you to be completely satisfied with your Velox Sport purchase. If you need to return an item, please review the policy below before sending your product back.
1. 30-Day Return Policy
We accept eligible returns within 30 calendar days from the date your order is delivered.
If more than 30 calendar days have passed since delivery, we may not be able to offer a return or refund unless required by applicable law.
To request a return, please contact us before sending the product back. Unauthorized returns may not be accepted.
2. Return Eligibility
To be eligible for a return, the product should generally meet the following conditions:
- The return request is submitted within 30 calendar days after delivery.
- The product is returned in reasonable original condition.
- The product has not been intentionally damaged, misused, modified or altered.
- The product includes the original accessories and reasonably available packaging.
- Proof of purchase or a valid order number can be provided.
We reserve the right to review the condition of returned products before approving a refund.
3. Items That May Not Qualify for Return
A return may be refused or a refund may be adjusted where the product has been damaged or materially changed after delivery due to misuse, improper installation, unauthorized modification, abnormal use or other circumstances not caused by Velox Sport.
Products that are returned without prior authorization or are materially different from the product originally sold may also be subject to additional review.
4. How to Request a Return
Before returning a product, please contact our customer service team at:
Please include the following information in your email:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos or videos, if the product is damaged or defective
Our customer service team will review your request and provide return instructions if your return is eligible.
Please do not send a product back before receiving return instructions from our customer service team.
5. Return Shipping Costs
For returns due to personal preference, change of mind, ordering the wrong product, or other reasons not caused by Velox Sport, the customer is generally responsible for the return shipping cost.
Original shipping charges are generally non-refundable for customer-initiated returns, unless otherwise required by applicable law.
6. Damaged, Defective or Incorrect Items
If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible after delivery.
We may ask you to provide photos, videos, order information or other evidence so that we can investigate the issue.
If the issue is confirmed to have been caused by a product defect, shipping damage, or an incorrect item sent by us, we will work with you to provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.
Where a return is required because of a confirmed product defect, incorrect shipment, or damage attributable to us, we will generally cover the reasonable return shipping cost.
7. Exchanges
We do not generally provide direct product exchanges for change-of-mind or personal-preference returns.
If you need a different product, model or specification, you may return the original eligible product in accordance with this policy and place a new order separately.
For defective or incorrect products, we may provide a replacement where appropriate.
8. Refund Process
Once your returned product arrives at our designated return facility, we will inspect the returned item.
We generally complete the return inspection within 3–7 business days after the returned product is received.
Once the return is approved, we will initiate the applicable refund to the original payment method.
Contact us within 30 days of delivery.
Send the product according to our return instructions. Inspection generally takes 3–7 business days after receipt.
Once approved, the refund will be initiated to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
9. When Will I Receive My Refund?
After we approve your return, the refund will be sent to the original payment method used for the purchase.
We generally initiate approved refunds within 3–7 business days after the return inspection is completed.
After the refund has been initiated, the time required for the funds to appear in your account depends on your bank, card issuer or payment service provider.
In some cases, it may take an additional 3–10 business days for the refund to appear in your account.
10. Partial Refunds
In certain circumstances, a partial refund may be issued if the returned product shows signs of use, damage, missing accessories, missing packaging, or other conditions that materially affect its resale value.
Any adjustment will be assessed based on the condition of the returned product and applicable consumer protection laws.
11. Lost or Undelivered Returns
Customers are responsible for ensuring that returned products are shipped to the correct return address provided by our customer service team.
We strongly recommend using a shipping method that provides tracking information and proof of delivery.
If a returned package is lost during transportation, we may ask you to provide the carrier's tracking information and proof of shipment before determining the appropriate resolution.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, the cancellation may no longer be possible and the customer may need to follow the return procedure described in this policy.
13. Warranty and Product Support
Certain Velox products may be covered by a separate product warranty.
Warranty claims are handled separately from standard change-of-mind returns and may be subject to different eligibility requirements.
If you believe your product has a manufacturing defect or warranty issue, please contact:
14. Your Statutory Consumer Rights
This Return & Refund Policy does not limit or exclude any mandatory consumer rights that cannot legally be excluded under the laws applicable to your purchase.
If applicable consumer protection laws provide you with rights that are more favorable than the terms stated in this policy, those statutory rights will continue to apply.
Need Help With a Return?
If you have questions about a return, refund, damaged product, incorrect order or warranty issue, our support team is ready to help.
VELOX SPORT
Official Support Email
service@velox-sport.com