Return & Refund Policy
Return Policy
At Velox Sport, we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original packaging and accessories
- Be accompanied by proof of purchase
Items that are damaged due to misuse, improper handling, or unauthorized modifications are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Products damaged through improper use
- Products with missing parts not caused by Velox Sport
- Customized or personalized products
- Clearance or final sale items (if applicable)
How to Request a Return
To start a return, please contact our customer support team:
Email:
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos or videos (if applicable)
Our support team will respond within 1 business day.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds are processed within 1 business day after inspection.
- The refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take 3–10 business days for the funds to appear in your account.
Return Shipping
If the return is due to a product defect or shipping error caused by Velox Sport, we will cover the return shipping cost.
For all other returns, customers are responsible for the return shipping cost.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include photos of the product and packaging.
We will arrange a replacement or full refund as quickly as possible.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
Order Cancellation
Orders can be canceled before they have been shipped.
Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Velox Sport
Customer Service
Response Time:
Within 1 Business Day